This is a practical two- day course specifically designed for bankers and finance professionals to refresh existing and develop new skills in professional relationship management. The course has been specifically designed with two key elements in mind. The course content will empower participants with successful relationship skills, fine-tune effective communication techniques and enable you to develop a greater awareness of your clients’ business and service expectations. An interactive learning environment through the use of relevant exercises and role-plays will enable you to share everyday experiences and challenges in managing client relationships in a pro-active environment.
Working within the framework of proven international CRM techniques, the course is specifically designed to encourage group participation through the use of relevant exercises, role-plays and group discussions. Furthermore, participants will be able to incorporate everyday experiences and challenges in managing their client relationships. The trainer will also be available to provide individual and group feedback throughout the course.